Refund Policy
Effective Date: 01/06/25
No refunds will be issued under any circumstances, including cancellation.
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If cancelled, proceeds (less admin and incurred costs) will be donated to NZRDA Hastings and Napier.
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The Hawkes Bay Garden Affair Charitable Trust are not liable for any other costs (e.g. travel, accommodation) if you cannot attend or if the event is cancelled.
Event Cancellations
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The event goes ahead rain or shine, so please come prepared.
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If the event is cancelled for any reason (e.g. extreme weather, natural disaster, or Covid-19), we will notify ticket holders as soon as possible via email and social media.
REFUND POLICY - THE BASICS
1. General Policy
All ticket sales are final and non-refundable, except as required under the Consumer Guarantees Act 1993 or in the event of a cancellation by us.
Please choose your tickets carefully. We do not provide refunds for change of mind, scheduling conflicts, or weather-related preferences, unless the event itself is cancelled.
2. Event Cancellation or Rescheduling
If the event is cancelled by the organisers, ticket holders will be offered a full refund or the option to transfer their ticket to a rescheduled date (if applicable).
If the event is rescheduled, your ticket will automatically be valid for the new date. If you are unable to attend the new date, a refund will be made available upon request.
3. How to Request a Refund
To request a refund under the conditions outlined above, please email us at:
[Insert Email Address]
Include your full name, order number, and reason for the request.
Refunds will be processed to the original payment method within 5–10 business days once approved.
4. No Refunds for Unused Tickets
No refunds will be given for tickets that are not used, including if you are unable to attend due to personal circumstances, travel issues, or illness (unless otherwise required by law).
5. Contact Us
If you have any questions about this Refund Policy, please contact:
A Hawke’s Bay Garden Affair
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert URL]
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