Terms & Conditions
Terms and Conditions
Effective Date: 2025
Welcome to Hawke’s Bay Garden Affair. By using our website or purchasing a ticket, you agree to the following terms and conditions. Please read them carefully.
Terms and Conditions – Hawkes Bay Garden Affair
Welcome to the Hawkes Bay Garden Affair! Our goal is to make your experience enjoyable, safe, and memorable. Please read the following Terms and Conditions carefully, as they apply to all ticket purchases and attendance at the event. By purchasing a ticket, you agree to comply with these terms.
1. Agreement
These Terms and Conditions apply to all ticket buyers and attendees. By purchasing a ticket, you agree to follow them. If you do not, your ticket may be:
· Cancelled
· Refused at entry
· Restricted for future purchases
2. Tickets and Pricing
· Tickets go on sale: 8:30 AM, 1st July 2025, via our official website: www.hbgardenaffair.co.nz
· Price: $90.00 per ticket (excluding fees and postage)
·Extra charges:
o $9.99 postage and packaging
· Payment: Visa or Mastercard debit/credit cards
· No limit on the number of tickets per transaction
· Only tickets purchased through our official site are valid. We are not responsible for tickets bought elsewhere.
· Tickets are limited and may sell out quickly.
3. Order Confirmation
· Once you complete your purchase, you will receive an order confirmation email.
· Check your spam/junk folder if it doesn’t appear in your inbox
· If you haven’t received confirmation within 30 minutes, contact us at admin@hbgardenaffair.co.nz.
4. Ticket Delivery / Programme
· Your programme is your ticket.
· Programmes will be mailed in early October 2025 to the address provided at purchase. · If not received by Friday, 25th October, please email: admin@hbgardenaffair.co.nz
· Bring your programme with you to all venues. No programme = no entry.
· Each venue you visit will be marked on your programme.
· Write your name and mobile number in the space provided on the programme.
5. Event Cancellations
· The event goes ahead rain or shine, so please come prepared.
· If the event is cancelled for any reason (e.g. extreme weather, natural disaster, or Covid-19), we will notify ticket holders by email and on social media.
6. Refund Policy
· No refunds will be issued, including in the case of cancellation.
· If cancelled, proceeds (less admin and costs) will be donated to NZRDA Hastings and Napier.
· The Hawkes Bay Garden Affair Charitable Trust is not responsible for any other costs (e.g. travel, accommodation).
7. During the Event
· Tickets are valid for all three days of the event.
· You may start the trail at any garden.
· Most gardens are open 10:00 AM – 4:00 PM, but check the programme for details.
· Each venue can be visited once, except the Hub which can be revisited.
· Not permitted at any venue:
o Drones
o Smoking or vaping
o Dogs
· Please respect all property and garden owners at all times.
· Not all gardens are wheelchair accessible—please check before buying tickets.
· Wear appropriate footwear; surfaces and terrain will vary.
· Follow all posted signs, traffic directions, and volunteer guidance.
· Toilets are available at selected gardens and marked in your programme.
· By attending, you consent to being photographed by official event photographers for promotional use.
8. Property Access, Safety, and Liability
1. Private Property All participating gardens are privately owned. Entry is by invitation of the owners and only for the purpose of visiting the gardens during the event.
2. Entry at Your Own Risk Attending the event is entirely at your own risk. Gardens may contain hazards such as uneven ground, steps, tools, plants, animals, or weather-related risks. You are responsible for your own safety and for anyone under your care.
3. Liability The organisers, garden owners, and volunteers are not liable for:
o Personal injury, illness, or death
o Loss of or damage to personal belongings
o Any other loss or harm that may occur while attending the event
4. No Claims By entering, you agree not to make any claims or legal action against the organisers, garden owners, or their representatives for anything that may happen during your visit.
5. Damage If you cause damage to any property, garden, or structure, you agree to cover the costs and any claims arising from it.
6. Instructions Please follow all signs, directions, and requests from garden owners, organisers, and volunteers. If you don’t, you may be asked to leave the property.
9. Changes to Terms
The Hawkes Bay Garden Affair Charitable Trust may update these Terms and Conditions at any time.
