Terms & Conditions

Hawkes Bay Garden Affair – Terms and Conditions

Welcome to the Hawkes Bay Garden Affair! Our goal is to make your experience enjoyable, safe, and memorable. Please read the following Terms and Conditions carefully, as they apply to all ticket purchases and attendance at the event. By purchasing a ticket, you agree to comply with these terms.

 

 

1. Agreement

These Terms and Conditions apply to all ticket buyers and subsequent holders. By purchasing a ticket, you agree to be bound by them. If you fail to follow the rules, your ticket may be:

• Cancelled

• Refused at entry

• Restricted from future ticket purchases

 

 

2. Tickets and Pricing

• Tickets go on sale: 8:30 AM, 1st July 2025, via our official website: www.hbgardenaffair.co.nz

• Price: $90.00 per ticket (excluding postage)​

  • $9.99 postage and packaging

• Payment Methods: Visa or Mastercard debit/credit cards

• There is no limit to how many tickets you can buy in one transaction.

• Tickets are only valid if purchased through our official ticket site. We are not responsible for tickets bought elsewhere.

• Tickets are limited and may sell out quickly. We do not hold or reserve tickets.

 

 

3. Order Confirmation

• Once your purchase is complete, you will receive an order confirmation email.

• Check your spam/junk folder if it doesn't appear in your inbox.

• If you haven’t received confirmation within 30 minutes, contact us at admin@hbgardenaffair.co.nz.

 

 

4. Ticket Delivery / Programme

• Your programme is your ticket.

• Programmes will be mailed in early October 2025 to the address provided at purchase.

• If not received by Friday, 25th October, please email: admin@hbgardenaffair.co.nz

• Bring your programme with you to all venues.

• No programme = no entry.

• Each venue you visit will be marked on your programme.

• Write your name and mobile number in the space provided on the programme.

 

 

5. Event Cancellations

• The event goes ahead rain or shine, so please come prepared.

• If the event is cancelled for any reason (e.g. extreme weather, natural disaster, or Covid-19), we will notify ticket holders as soon as possible via email and social media.

 

 

6. Refund Policy

• No refunds will be issued under any circumstances, including cancellation.

• If cancelled, proceeds (less admin and incurred costs) will be donated to NZRDA Hastings and Napier.

• Hawkes Bay Garden Affair Charitable Trust are not liable for any other costs (e.g. travel, accommodation) if you cannot attend or if the event is cancelled.

 

 

7. During the Event

• Tickets are valid for all three days of the event.

• You may start the garden trail at any location.

• Most venues are open 10:00 AM – 4:00 PM, but check the programme for specific details.

• Each venue can be visited once, except for the Hub, which can be revisited.

• The following are not permitted at any venue:

  • Drones

  • Smoking or vaping

  • Dogs 

• Please respect all property and venue owners.

• Not all gardens are wheelchair accessible—please inquire before buying tickets.

• Wear appropriate footwear; garden terrain may vary.

• Follow all posted signs, traffic instructions, and volunteer guidance.

• Toilets are available at selected gardens and marked on your programme.

• By attending, you consent to being photographed by official photographers for future promotional use.

 

 

8. Liability

• Participation in Hawkes Bay Garden Affair is at your own risk.

• All Hawkes Bay Garden Affair attendees must take responsibility for their own safety and act with consideration toward others.

• Event organisers, garden owners, and volunteers are not responsible for any injuries, losses, or damages.

 

 

9. Changes to Terms

The Hawkes Bay Garden Affair Charitable Trust may update these Terms and Conditions at any time. Changes will apply only to tickets purchased after the updated terms are published.

 

 

If you have questions, reach out via our website or email: admin@hbgardenaffair.co.nz.